Refund policy

Refund & Return Policy

Last Updated: October 5, 2026

At Vantoraa LLC, we want our customers to have a positive shopping experience. If you experience a problem with your order or are not satisfied with your purchase, please contact our customer support team so we can review the situation and assist you.

1. Returns

Returns may be accepted in accordance with the return conditions applicable to the product purchased.

To request a return, please contact us before sending any product back.

Returned merchandise should generally:

Be unused and in its original condition
Include original packaging where applicable
Include the order number or other proof of purchase
Meet any product-specific return requirements stated on the product page

Certain products may be excluded from returns because of hygiene, safety, customization, or other applicable restrictions. If a product is identified as non-returnable on its product page, that restriction applies.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging when relevant

We will review the information and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

3. How to Request a Return

To request a return or report an issue with your order, contact:

Email: Support@vantoraa.com
Phone: +1 6813339476

Please include your order number and a description of the reason for your request.

If your return is approved, we will provide instructions regarding where and how the item should be returned.

Please do not send products back without receiving return instructions from us first. Unauthorized returns may not be accepted or processed.

4. Return Shipping

Return shipping responsibility may depend on the reason for the return.

If an item is damaged, defective, incorrect, or the issue resulted from an error on our part, we may provide an appropriate return or replacement solution.

For other returns, the customer may be responsible for applicable return shipping costs.

Original shipping charges, where applicable, may be non-refundable.

5. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

6. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, please contact us.

Where applicable, Vantoraa LLC may offer an exchange or replacement instead of a refund.

7. Late or Missing Refunds

If you have been notified that your refund has been issued but you have not received it:

Check your bank or payment account.
Contact your bank or payment provider.
If the refund is still not reflected, contact us at Support@vantoraa.com.

8. Product-Specific Restrictions

Some products may have different return or refund conditions. Any special restrictions stated on a product page or at checkout may apply to that purchase.

9. Contact Us

For questions regarding returns, refunds, exchanges, or damaged products, please contact:

Vantoraa LLC
304 S. Jones Blvd
Las Vegas, NV 89107
United States